Refund policy

Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where exchange are not possible 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

No Refund 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval for an exchange.

If you’ve done all of this and you still have not received answer yet, please contact us at byamelieartshop@gmail.com.

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at byamelieartshop@gmail.com and send your item to: ByAmelie Art , Club Place, 2803, Duluth GA 30096, United States.


Shipping
To return your product, you should mail your product to: ByAmelie Art , Club Place, 2803, Duluth GA 30096, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.